Delivery & Returns

DELIVERY & RETURNS

 

DELIVERY

Once you have placed the order, we require 3 working days to prepare it and get it ready to be shipped.
Our delivery time is 7-15 working days (Mon to Fri only). Please note that parcels can take more or less time depending on the destination country and the time of the year.

During holiday seasons we are very busy and your order may take longer to prepare and ship. Also deliveries may be delayed due to the festive seasons. We suggest to place your order well in advance to avoid disappointment.

RETURNS

We accept returns within 14 days of the purchase.
Once we have received the item, we will issue a gift voucher that you can use on your next purchase and which will be valid for a maximum of 6 months. The customer is responsible to pay and arrange for the shipping of the item.
In the case of a faulty or damaged item, we kindly ask to provide us with photographic proof to sent to info@idntfi.com , specifying your order number.